Terms & Conditions

General

The property is offered for self-catering holidays on a weekly basis, usually Sunday to Sunday (3 pm on the date of arrival to 10 am on the date of departure) unless otherwise stated, subject to the Hiring Terms and Conditions.

Whilst we endeavour to ensure the accuracy of all information supplied and details of the property are correct, they are given in good faith. No warranty is given to the accuracy and it does not accept responsibility or liability for any loss or damage resulting from information given or statements made whether verbally or in writing.

Booking Your Holiday

To book a property, please either phone or use the website Calendar to Check Availability. This will show you all the available dates and prices. Once you have decided on a suitable week please phone or email to book the property. This will be provisionally reserved for 7 days or until the deposit is paid if sooner. Bank details will be sent for bank transfer payments of deposit.

If you prefer to book by telephone please contact Andy on  07785 110 512 or Jayne on 07581 008 261  and we will be happy to help you with any questions that you might have.

Cancellation Protection

We strongly recommend that you use holiday cancellation insurance to cover the cost of your holiday. This will provide you with peace of mind if an unforeseen event forces you to cancel your holiday.

Payment for Your Holiday

We have tried to make paying for your holiday as simple as possible. The initial deposit payment is 25% of the total hire.

The balance is payable no later than twelve weeks prior to the commencement of the holiday. If you are booking within twelve weeks of the start of your holiday, payment in full is required with your booking. Information including directions, key instructions and a contact number is issued on receipt of the final payment.

Good Housekeeping Deposit

The hirer shall ensure that the property is left in a clean and tidy condition and that the property and its contents are respected at all times. If damage occurs (beyond fair wear and tear) or excessive cleaning is required, then a claim may be made on the good housekeeping deposit of £100 per stay. Fully refundable immediately after your stay on supplying bank account details for refund.

For bookings made through Cottages.com the Good Housekeeping deposit will not be refunded if your booking is cancelled within 3 calendar months of your stay.

All signs of Dogs must be removed, Dog hairs and garden cleared. Guests should provide bank details at the end of their stay for the deposit to be refunded.

Cancellations

Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday.

However, if the reason for cancellation is not covered by your insurance scheme, we will, in any event, endeavour to re-let the property and, if successful, we will make a full refund, less a small administration charge. Accordingly, it is important that you let us know about cancellations as soon as possible by telephone, followed by immediate written confirmation.

Welcome Pack

Upon arrival, a welcome pack is provided including tea, coffee, milk, sugar, local items and an initial supply of logs for the burner plus kindling and firelighters.

Equipment

The property is furnished and equipped to cater for the stated permitted occupancy and includes a wide variety of kitchen equipment, pots and pans, crockery, cutlery, iron and ironing board. All bed linen, bath sheets and towels. Major items of domestic equipment include a washing machine and tumble dryer. Log Burner. An assortment of Books, Maps, Holiday brochures and tourist information on the area, DVD’s and games are in the property.

Television; Satellite TV is provided and a smart TV for streaming. In certain weather conditions, reception may be poor. A DVD is connected.

Internet Services

Due to the location WiFi is provided via satellite or mobile broadband boosted by an antenna. Wi-Fi is provided for streaming and general internet browsing however download speeds may vary. The owners are not responsible for any disruption or failure in the service where there is an area or service provider problem. No compensation will be payable in the event of a service failure or any issues relating to download speed.

Pets

We accept a maximum of two well-behaved dogs, and all pets are charged at £25 per pet, per week, unless otherwise stated. Details of your pet must be supplied when booking. Pets must be kept under control at all times and not allowed on the furniture. Pet owners must clean up after their pets. The garden must be cleared of all mess and signs of pets. The Garden is entirely surrounded by Post and wire fencing which keeps sheep out and dogs in.

Linen

All properties are supplied with pillows, duvets, bed linen and towels.

Cleaning

All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property in a clean and tidy condition and that the property and its contents are respected at all times.

Short Breaks

Short break holidays of three nights or more can be arranged, subject to availability normally out of peak periods.

Complaints

It is important to the property owner that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, the holidaymaker should immediately contact us, the owner or caretaker/keyholder so that the opportunity to rectify the problem is given.

Holiday Insurance Information

We strongly recommend that our guests take out holiday cancellation insurance. Doing so removes the worry should unforeseen circumstances mean that you have to cancel your holiday.

If you are relying on the insurance that is provided as a benefit from using another service (such as those provided by banks), it is advisable to check that you are fully covered for UK holidays.